Last updated: 28 September 2026. We want your Jwala Ji Enterprises home decor order to arrive as expected. This policy explains how to request a return, replacement or refund for sculptures, figurines, devotional decor and other items bought through our website. Your rights under applicable consumer law continue to apply in addition to this policy.
Change-of-mind returns
You may request a change-of-mind return within 7 calendar days after delivery. Please contact us through the Contact page in the site menu with your order number and the item you wish to return before sending anything back. The item should be unused, in saleable condition and packed securely with its original accessories and packaging where reasonably possible. We will share return instructions and the appropriate return address after reviewing the request. Please do not send a parcel to an address found elsewhere without receiving our instructions.
For an approved change-of-mind return, the customer pays the return shipping cost unless we tell you otherwise. Any original delivery charge will be refunded only where required by law or expressly confirmed for your order. We will tell you about any return shipping arrangement and its cost before you proceed. A made-to-order or personalised item may not qualify for a change-of-mind return when this restriction was clearly shown before purchase, but this does not affect remedies for defects or incorrect supply.
Damaged, defective or incorrect items
Decor pieces can be fragile, so please inspect your delivery as soon as practical. If an item is damaged, defective, missing a component or different from what you ordered, contact us promptly through the Contact page. Include the order number, a short explanation and clear photos of the item, parcel and shipping label if available. Keep the original packaging until the issue is resolved if you can. A delay in contacting us does not by itself remove rights available under applicable law.
We will review the details and offer a suitable remedy, such as a replacement, repair where appropriate or refund, in line with applicable law and the circumstances. We will arrange or cover reasonable return shipping for an approved claim concerning an incorrect, damaged or defective item. We will not charge you a return fee for a verified problem caused by us.
Refund process and cancellations
Once we receive and inspect an approved change-of-mind return, we will confirm the outcome and, where approved, initiate a refund to the original payment method within 10 business days. Your bank or payment provider may take additional time to show the credit. If a refund for a damaged, defective or incorrect item can be resolved without collecting the product, we will tell you directly. If you want to cancel before dispatch, contact us immediately. If dispatch has already occurred, the appropriate return process will apply.
Need help?
Use the Contact page in the site menu for all return, cancellation or refund questions. Please include your order number and the email address used at checkout. We will explain the next steps and any documentation needed. Please do not dispose of a damaged item until we confirm how the claim will be handled. If the product page expressly states a more generous return arrangement, that arrangement will also apply to that product.
