Last updated: 28 September 2026. Jwala Ji Enterprises values the privacy of everyone who visits our online home decor store. This policy explains the information we may collect when you browse, contact us, create an account or place an order, and how we use it. Please read it alongside our Terms and Conditions.
Information we collect
When you order products such as decorative sculptures, figurines and devotional decor, we receive the details you provide: your name, billing and delivery addresses, email address, telephone number, order contents and any instructions you include. An account, if you choose to make one, also stores your login details and order history. When you contact us or request a return, we receive the message, photographs and supporting information you submit.
Our website and its service providers may collect technical details such as your IP address, device and browser type, approximate location, pages viewed and cookie identifiers. Checkout is handled through the payment methods shown on the website. A payment provider may process your payment credentials; we generally receive transaction status and reference details needed to manage the order rather than your complete card details.
How we use information
We use information to process payment, pack and deliver orders, send order updates, answer questions, handle returns, prevent misuse and meet tax, accounting or other legal requirements. We may also use basic site activity to understand and improve the store. We send promotional messages only where you have opted in or where otherwise permitted; you can unsubscribe using a message’s link or by contacting us. We do not sell your personal information as a product.
Cookies and other providers
Essential cookies may keep the cart and checkout working and remember account sessions. Optional analytics or marketing tools, if enabled on the website, may set additional cookies; your browser settings and any cookie controls on the site can help you manage them. We share necessary order information with hosting, payment, shipping, communications and technical service providers for the services they perform. They may process information from another location, subject to applicable safeguards and law.
Retention, security and your choices
We keep information for as long as needed to fulfil orders, manage accounts, resolve disputes and meet applicable record-keeping requirements. We use reasonable technical and organisational steps to protect it, although no internet service can guarantee absolute security. You may ask to access, correct or delete your personal information, or withdraw consent for optional uses, subject to applicable law and records we must retain. To make a request, use the Contact page in the site menu and identify the email address linked to your order. We may verify the request before acting on it.
Children, updates and contact
Our products and checkout are intended for adults; children should not submit personal information without a parent or guardian’s involvement. We may update this policy when our practices or legal requirements change. The current version and its date will appear here. Questions about how Jwala Ji Enterprises handles information can be sent through the Contact page in the site menu.
